PC-Mechanics
In-Store Service

Our In-Store service department is backed by years of service department experience.  Our experience means we have actual hands on experience in solving problems exactly like yours.  Moreover, we are not only familiar with the latest technology, but also not so new, and legacy devices and systems.

SOLUTIONS

Operating System Solution

Your computer's virus and spyware problem eradicated with the operating system solution.

This Solution includes:

• Full Hardware and Software diagnostic evaluation

• Removal of all spyware and viruses

• Repair your damaged or corrupt operating system

• Install all patches and critical system updates

• Optimize your computer to fit your needs

• Remove unnecessary / unwanted icons and applications

Advanced Security Setup

Ensure your privacy with this advanced security package that will help keep your PC free of viruses and spyware.

Save some cash with an advanced security package from Geek Squad that will help ensure your privacy. Just drop off your PC at a Precinct in any Best Buy store, and an Agent will get you rolling with the latest in antivirus protection. We get you set up with an anti-spyware program, too, which helps prevent the infestation of unwanted pop-ups and rogue programs that affect your PC’s performance. Plus, the Agent will customize Windows XP and configure the firewall to your needs, based on the setup of your home or office. Visit a Geek Squad Precinct for details.

Basic Security Setup

Score savings with a security package that includes the latest antivirus program and vital Windows XP updates.

Geek Squad will save you some cash with a security package for your PC. An Agent will install and update the latest antivirus program, plus get you set up with the critical Windows XP updates that help ensure your security. Visit a Geek Squad Precinct for details.

SOFTWARE SERVICES

Antivirus Install

Agents install antivirus software with the latest updates on your PC, so your defenses are up-to-speed.

The problem with today’s villainous viruses is that you probably won't even know they are in your PC until it's too late. Thankfully, Geek Squad Agents are on the case. Just drop off your unprotected PC at your local Precinct inside a Best Buy store and we’ll install antivirus software. After installation, we’ll update the software with the latest definitions so your defenses are up to speed. Additional charges apply for removal of viruses that have already infected your computer (OS Service). Price of software not included with service.

Operating System Install

Stuck in 98? Agents can get you up-to-speed by installing a new operating system on your computer.

Is your computer stuck in '98? (Windows 98, that is.) Bring your laptop or desktop to your nearest Precinct inside any Best Buy store and we’ll get you up to speed. An Agent will help evaluate what operating system is right for you and make sure it’s installed properly so you'll be good to go. Software not included.

Anti-Spyware Install

Agents install anti-spyware software on your PC with the latest updates, so your defenses are up to speed.

There's a secret battle that rages on every day. The enemy’s objective obtain your personal information at all costs. Protect your data from prying eyes by having an Agent install the latest in spyware protection. Just bring your PC to your local Precinct in any Best Buy store, and we’ll set it up with anti-spyware software. For uninfected computers, we also update the software with the latest definitions. Additional charges apply for removal of spyware that may already be on your PC (Operating System Service). Software not included.

Software Install

Geek Squad will install your new software program on your PC and customize it to fit your needs.

Take the guesswork and hassle out of getting your new program up and running on your computer. From tax preparation to hobbies Geek Squad will get you set up with whatever utility or productivity software you’re in the market for. Just bring your PC to your nearest Precinct (found inside all Best Buy stores) and an Agent will install the new software and make sure all systems are go. Service excludes operating system installation. Software not included.

HARDWARE SERVICES

Memory Install

Speed up your PC, old or new, by upgrading your memory (RAM) to accommodate your computing needs.

We have the technology to make it faster and it doesn't cost millions of dollars either. Speed up your computer, old or new, by upgrading your memory (RAM) to accommodate your computing needs. Just swing your PC by your local Precinct in Best Buy and let our Agents work their magic. Service includes installation of one stick of memory. Hardware not included. Reverberating sound effects while moving in slow motion no extra charge.

Optical Drive Install

An optical drive gives your PC tons of more data backup and storage space for your projects.

Aspiring musicians and filmmakers take heed. If making music or movies from home is your bag of chips, having an optical drive installed on your PC is a giant step in the right direction. If your computer doesn’t have it already, an optical drive gives it CD/DVD readability but more importantly, it’s ideal for working with music and movie creation software programs. The drive also gives you tons of data backup and storage space to safely keep your numerous projects. Just drop your PC off at your local Precinct inside all Best Buy stores and an Agent will get your rolling. We’ll install an optical drive into your computer’s chassis; then test its read/write capabilities in a windows environment to make sure you’re ready to rock. Hardware not included.

Hard Drive Install

Agents install and format a new drive for your PC so you can get the most out of your files, photos and music. (Hardware Not Included)

Warning: Don’t let your PC max out! To get the most out of your files, photos and music, just drop off your desktop computer at your local Precinct inside a Best Buy store. Agents will assess your hard drive needs, then install and format a new drive that will give your PC more storage space. A hard drive installation for laptops is available for $59. Additional services may apply for data transfer or operating system install. Hardware not included.

I/O Card Install

Pump up your PC experience with the installation of a PC hardware card. We’ll install any compatible PC internal card to your desktop. (Hardware Not Included)

Looking to boost your gaming experience to the next level with a new graphics card? Want to add the ability to watch TV on your PC with a tuner card? Agents are standing by at any Geek Squad Precinct in all Best Buy stores to hook you up. We’ll install any PC compatible internal card into your desktop. Hardware not included.

Laptop Hard Drive Install

Find the right fit for the files, photos and music in your life with a new hard drive on your laptop. (Hardware Not Included)

Get more drive out of your laptop. Bringing it to the Geek Squad Precinct at your local Best Buy store is all it takes. Agents will assess your hard drive needs and find the right fit for the files, photos and music in your life. Service includes installation and formatting of one hard drive. Additional services may apply for data transfer or operating system install. Hardware not included.

MAINTENANCE, CUSTOMIZATION AND TROUBLESHOOTING

System Customization

Buy a new PC from Best Buy and have it personalized for you right then and there by an Agent.

When purchasing a new PC from Best Buy, you can have it personalized to your precise computing needs right then and there! Geek Squad Precincts inside all Best Buy stores are teeming with Agents that have the power to set up your PC to fit your life style. You'll take home a smooth-running machine ready for you right from the get go.

Operating System Service

If your PC is reacting sluggish or if it has crashed Agents can fix the damage to your operating system.

Is your PC reacting sluggishly and not performing the way it should? Getting pop-ups, unexplained web sites or other strange computer behavior? Seeing the dreaded Blue Screen of Death? You may have a virus, spyware or a corrupt operating system. When computers go bad, Geek Squad can save the day. Just drop your PC off at your nearest Precinct found inside all Best Buy stores and an Agent will remove and/or repair what is causing the damage. Diagnostic service is extra.

Desktop Data Back-Up

In case disaster strikes, Geek Squad will make you a backup copy of all your important documents and files.

Geek Squad has you covered when you need back-up. Just in case lightning strikes, make sure you have a copy of all your important documents and files plus photos, music and all the things you don't want to lose. Bring your PC or laptop to a Precinct in a Best Buy store near you for Agent assistance. Service includes a disk(s) (DVD or CDs) with up to 4GB of information. There may be limitations on what files we can copy. See an Agent for details.

Data Transfer

Move all of your data from your old computer to your new one. Or get your PC files onto your laptop.

So you’ve had your computer for ages and desperately need a newer, better PC but you don’t want to lose all of the documents and files on your old system. No problem. Geek Squad can seamlessly transfer all of the data you want to keep from your old computer onto your new one. Or if it’s PC to laptop (and vice versa) migration you need, we do that, too. Just bring your computers to your local Precinct inside any Best Buy store and an Agent will be your personal data moving truck.

Computer Cleaning

The accumulation of dust particles in your computer can lead to trouble. Let us decontaminate your PC.

Dust bunnies believe it or not, they are one of your computer's worst enemies. The accumulation of dust particles in your computer case can shorten the life of your PC. The particles block essential airflow to the system which causes the processor and hard drive to overheat, creating irreversible damage. Bring your PC to one of Geek Squad's Precinct locations inside a Best Buy store and they'll do the dirty work. Agents will decontaminate your computer from the grips of those grimy hares.

System Tune-Up

Got some miles on your PC? Agents will tweak your system and get it running at peak performance again.

Your car is a finely tuned machine that needs regular maintenance (oil changes, wiper blade replacement, coolant added, etc.) to keep it running and in good working order. Your computer is the same. This complicated system capable of making millions and millions of calculations every second, needs to be tuned-up from time to time for the very best performance. Just swing your PC by your local Precinct inside any Best Buy store and Agents will boost your computer’s acceleration (boot time) and system performance by 86-ing unwanted files and unnecessary background processes. We’ll bring your system up to speed with the most recent updates to guard against security threats, and if need be, we’ll defrag your hard drive (it’s not as scary as it sounds).

Diagnostic

Let Agents take a look at your misbehaving PC and they’ll root out the problem.

You haven't the foggiest idea what it is but somewhere inside your computer, something is very wrong. Bring your ailing PC to a Geek Squad Precinct (found inside all Best Buy stores) near you. Elite Agents will get to the heart of the matter and root out whatever source of chagrin your PC is having. And once the riddle is solved, we'll advise you on the best course of action for you to take to get your PC back into tip-top shape.

Restore CD Creation

Agents can take the fuss out of creating a restore disk for your PC before you leave the store.

So you get your new PC home, open up the box, and blinking your befuddled eyes, you ask no one in particular... "Where are the install disks?" Well, most new PCs come with the restore copy of your new system on the hard drive. That’s great unless the hard drive fails. Take the fuss out of creating a restore disk before you leave the store. Inside every Best Buy store, Geek Squad Agents are standing by to take the trouble out of the process and create a restore CD for you. Only available on select new laptops and desktops.

REPAIR & MAINTAIN
YOUR COMPUTER

Operating System Service

When viruses and spyware have infiltrated your whole system, The Solution is the perfect antidote.

Viruses and spyware can infiltrate your whole operating system, so we take a comprehensive approach to their elimination. Not only will this complete overhaul rid your computer of any software-related issues, it will help prevent future problems and optimize your system for better overall functionality and speed. Just bring your PC to the nearest Geek Squad Store and an elite Agent will:

Remove viruses and spyware
Test applications for functionality
Eliminate harmful dust and dirt inside and out
Perform full hardware and software diagnostic evaluation
Update operating system
Repair all crashes and errors in the operating system

Computer Checkup

Got some miles on your PC? Prevent major computer catastrophes with regular maintenance service.

Just like your car, your PC needs regular maintenance to keep it running smoothly. This complicated system, capable of making millions and millions of calculations every second, needs to be tuned up from time to time to prevent potential problems. Just swing your PC by your local Geek Squad Store and Agents will tweak your system with a wide range of services, including:

• Perform full hardware and software diagnostic evaluation
  Update antivirus and anti-spyware software

• Complete two scans for viruses and spyware

• Install critical Windows® updates

• System optimization

• Clean computer inside and out

Device Repair

Stop the vein in your forehead from throbbing have an Agent repair malfunctioning devices.

If a malfunctioning video card, modem, motherboard, SmartPhone, PDA or other device is driving you crazy, let Geek Squad stop the madness. Just bring your PC and troublesome components to your nearest Geek Squad Store and an Agent will:

Repair your malfunctioning device
Perform full hardware and software diagnostic evaluation
Clean your computer inside and out

Advanced Laptop Repair

When all goes dark for your laptop, Agents can bring it back to life.

Dropped your laptop? Major keyboard coffee spill? Blank screen? Won’t power on? Agents have the healing powers to bring it back to life. Just swing your laptop by the nearest Geek Squad Store and have an Agent work their magic:

• Revitalize your hardware system

• Perform a full hardware and software diagnostic check

• Clean your laptop, inside and out

Computer Protection Service

If you have concerns about the privacy of your computer, we’ll make sure it’s safe and secure.

In this age of technological advancements (and not always for the good guys), maintaining the privacy of your computer when you go online is a natural concern. Thankfully, peace of mind is as close as your nearest Geek Squad Store. Just bring your PC in and an Agent will install and configure Norton Internet Security 2005 on your computer, giving your system optimal security. Plus, we’ll keep you extra safe by configuring your computer settings and installing all of the latest patches and updates to plug security holes. (Service includes Norton Internet Security 2005, a $69.99 value).

PROTECT YOUR DATA

Data Rescue

When your files, email or pictures have disappeared, we’ll find them and make sure they work.

When your files, email, pictures or Word documents have disappeared behind enemy lines, Geek Squad goes in on a covert rescue mission save your precious data. Just bring your PC to the nearest Geek Squad Store and an elite Agent will recover your lost or damaged files and make sure they work. If the cause of your lost data is that it is stranded on a damaged source, we’ll recover the files and transfer them onto a CD or DVD. Note: In certain cases, additional charges may apply to recover all data.

Data Migration

Move files and applications from your current computer to a new one or back up your data.

So you upgraded your technology and got a new PC, but you don’t want to lose all of the documents and files on your old system. No problem. Geek Squad can seamlessly transfer all of the data you want to keep from your old computer onto your new one. Or if it's PC-to-laptop (or to a storage device for back-up) migration you need, we do that, too. Just bring your components into the nearest Geek Squad Store and an Agent will take care of the job. And not to worry you'll get a complete explanation of how to access your data that's been moved.

Data Cleansing

Getting rid of a computer? Geek Squad will completely cleanse it of any existing data or applications.

Upgraded your home or office technology with a swanky new PC? Before you sell or donate your old computer, make sure it is completely cleansed of all existing data or applications. Just bring it to the nearest Geek Squad Store and an Agent will wipe the slate clean with these following steps:

• Complete removal of all data to government specs via specialized software

• Attempt data rescue to ensure all data has been eliminated

• Clean computer inside and out

ENHANCE YOUR TECHNOLOGY

Software Service

Get set up with a new software title or fix a problem with an existing program.

Whether you need help getting set up with a new software title or if an existing program is acting up, let Geek Squad delete your headaches. Just bring your PC to the nearest Geek Squad Store and an Agent will install any new software to your computer, get it up-to-date with upgrades, or fix any problem that the current software is having. Plus, we’ll clean your computer, inside and out, and give it a full hardware/software diagnostic check to make sure everything is running smoothly.

Memory Maximization

Speed everything up by upgrading your memory (RAM) to accommodate your computing needs.

We have the technology to make it faster and it doesn't cost millions of dollars either. Speed up your computer, old or new, by upgrading your memory to accommodate your computing needs. Just swing your PC by your local Geek Squad Store and have the Agents give your computer a boost of RAM. We also give your system a full hardware and software diagnostic check, plus clean your computer inside and out.

Utility Software Installation

Stay clear of treacherous computer behavior by having an Agent install your antivirus and anti-spyware software.

Protect your data from prying eyes and keep your PC safe from dangerous infections. All you need to do is bring your computer to your local Geek Squad Store and an Agent will install your antivirus and anti-spyware software and make sure it’s working properly. Software sold separately at Geek Squad Stores. Pricing for Utility Software Installation is valid only when purchased in conjunction with another Geek Squad service.

ADDITIONAL SERVICES

Insurance Damage Estimate

When disaster strikes, we can ensure that you get the right value for your PC equipment from the insurance company.

When disaster strikes at the office, we can assess the damages and ensure that you get the right value for your computer equipment from the insurance company. Just bring your damaged PCs to your local Geek Squad Store and have the Agents evaluate the situation.

A complete assessment of the value of your equipment (based on our prices for parts and labor)

The cost of assessment is usually covered in the insurance claim

Rate Sheet